30-Day Refund Policy

Agent Design LLC accepts refund requests submitted within 30 calendar days of the applicable payment. Refund eligibility and the refundable amount depend on work completed, deliverables provided, project stage, reserved production capacity, third-party expenses, and the terms of the applicable proposal or service agreement.

Work Not Yet Started

If Agent Design has not started the paid work and no nonrecoverable costs have been incurred, an eligible request may receive a full refund, excluding nonrefundable processing or third-party charges where permitted by law.

Discovery or Strategy Started

If research, discovery, meetings, strategy, planning, content review, technical preparation, or creative direction has started, Agent Design may deduct the reasonable value of completed work.

Design or Development Started

If concepts, identity work, wireframes, page designs, prototypes, motion studies, components, development, or other deliverables have been created, the refundable amount may be reduced based on completed work.

Completed or Accepted Work

Completed work, approved stages, accepted deliverables, delivered source files, transferred assets, downloaded materials, and work already used or published may be nonrefundable to the extent permitted by the applicable agreement and law.

Reserved Production Time

When a project requires Agent Design to reserve production capacity or decline other work, cancellation terms contained in the signed proposal or agreement may apply.

Third-Party Costs

Fonts, licenses, software, stock assets, hosting, domains, plugins, contractors, platform fees, printing, and other third-party expenses are refundable only when the applicable provider issues a corresponding refund.

Ongoing Services

Cancellation of an ongoing service stops future renewal charges when submitted before the next billing date. Charges for a service period that has already started are handled according to the applicable agreement and completed work.

How to Request a Refund

Send refund requests to andrewbarnes@agentdesign.global. To help us process your request, include:

• Client name
• Business name
• Invoice or transaction reference
• Payment date
• Service purchased
• Reason for the request
• Requested resolution

We review refund requests promptly and respond with a written decision or a request for more information.

Applicable Law and Agreements

This policy does not limit non-waivable rights available under applicable law. If a signed proposal, order form, or service agreement contains project-specific cancellation or refund terms, those terms apply to that engagement.